Nagoya Halal Mart JP – Grocery Products
At Nagoya Halal Mart JP, we take great care in handling and delivering fresh and quality halal grocery products. Due to the nature of grocery and food items, our return and refund policy is limited.
Returns
Most grocery products, including fresh, frozen, and perishable food items, cannot be returned for hygiene and safety reasons.
We only accept returns under the following conditions:
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The item was delivered damaged
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The wrong item was delivered
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The product is defective at the time of delivery
To request a return:
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You must contact us within 24 hours of delivery
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Provide your order number
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Send clear photos of the product as proof
Non-Returnable Items
For safety and health regulations, we do not accept returns on:
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Fresh meat and frozen food
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Dairy products
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Opened or used grocery items
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Perishable goods
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Products without original packaging
Refunds
If your return request is approved:
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A refund will be processed to your original payment method
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Processing time may take several business days
We do not offer refunds for change of mind or incorrect orders placed by the customer.
